Returns and Refunds Page

We don’t do refunds if you change your mind. We make every rug to order - once it’s made, it’s yours. That’s part of what makes each piece special (and why we only make 100 of each design).

BUT - if your rug arrives damaged, defective, or the print looks off, we’ve got you. Just email us at info@rafesstudio.com with a photo and we’ll either send you a replacement or refund you. Your call.

We can’t accept returns just because you didn’t vibe with it, or if it starts to wrinkle - rugs are tricky to resell once opened, and we’re not trying to pass used ones to someone else. Fair’s fair.

If something’s wrong, write to us. We’ll fix it fast.

No drama. No forms. Just email: info@rafesstudio.com

- Rafes